Integration makes the difference. A company or organization consists of finely tuned interactions between various authorities, departments and individuals. See it as an orchestra. The instruments may sound pleasant individually, but to create a beautiful symphony, they must be in harmony with one another and play in concert.
The same applies to you. How do you achieve that harmonization? How can you ensure that important documents and information can support your business processes? This goes beyond collecting the information, centralizing it, making it retrievable or distributing it. It must be comprehensively incorporated into those processes. To that end, you need to consider how to integrate the various document flows and dynamic interfaces for other applications. This may require the development of specific web-based services or APIs. How do you ensure that an incoming document 'triggers' a specific action?